The Sports Clubs of Canada on Bloor Street (Jarvis) customer service agent I've spoken with on Sunday afternoon is not helpful. I'm looking for a new gym to go to and there are many options - from the YMCA to Good Life Fitness to Extreme Fitness and others. While researching for the best facilities for my buck, I ran into Sports Clubs so I checked it out. The customer service agent on the picture above looked at my outfit (I was wearing jeans and a jacket) and decided immediately that I wasn't worth it - at least that's what I felt. He didn't even tried to provide any reason other than "I don't have someone to show you around" and essentially shooed me away from his counter. Was I not worth it or was he in the wrong?
I wonder why customer service agents act the way they do to clients and potential clients. Clients they don't know. Clients who can potentially bring in a boatload of funding for their gyms by bringing their colleagues, friends, family, and employees. There are many reasons not to talk to a client - from having a bad day to not really wanting to be at the office that day. But the price of not engaging any and all requests for viewing could be high. But does the customer service agent really care? That's the issue that needs management attention.
In the meantime, I'm heading to another gym for their better service, more machines and no attitude to my outfit. My rating for this gym is NOT WORLD CLASS and UPGRADE SOMETHING (or someone in this case)
