LLBean stores have been far and few but I love their products. I use their Ballistic laptop bag to hold my Dell inspiron and the Classic II Pullman as luggage. I enjoy their products a lot that I've given LLBean products to my close friends and family during the holidays. I missed their free shipping when I moved to Toronto but this year they now have a distribution centre in Rexdale Ontario and now can ship free anywhere in Canada. This is not a sponsored post (though wouldn't it be great to have some freebie LLBean products, eh?) but I like it a lot that I wanted to share with you they are providing this free shipment. What makes this company world class is their customer service. I've had a problem with one of my pullman bags and not only was it replaced immediately without shipping costs to me I've also had the most fun chatting with Judy from their Maine customer service centre. I rarely say this, their customer service is definitely world class. She's hit all points required for world class customer calls -
(1) genuine greeting
(2) warm and friendly attitude even in the midst of issues or complaints
(3) ability to resolve the issue in a calm voice
(4) creation of a safe environment that converts the complaint into a loyal customer.
I was impressed the first time I ordered my first travel luggage a decade ago and continue to be impressed. Their 100% satisfaction guarantee is really true to form and not just platitude. Highly recommended estore [now buying an LLBean product from Sears and calling their customer service for that purchase is another story for another post].
