Regular readers of Toronto Delivers are aware of my experiences dealing with Extreme Fitness buying out Jump Fitness and closing the location. Interestingly enough, the old Jump location has reopened as Frog’s Gym. There is another location of Frog’s Gym at 11300 Yonge St in Richmond Hill, and I assume that they are the same company.
Well, that’s good, you may say, it gives consumers more choices and a better bargaining chip when it comes to dealing with Extreme. But a search on the Better Business Bureau’s website shows that Frog’s Gym has an unsatisfactory record, with only two of six complaints closed over a 36 month period (the BBB’s normal reporting period). Details of those resolutions can be seen online. Of the four open complaints, all of them were directly or indirectly related to contract issues. This translates into a big BUYER BEWARE for anyone checking out what Frog’s has to offer.
While the Better Business Bureau does not endorse any particular product or service and cannot guarantee the reliability of any claim or complaint, they are the best resource for arming yourself against shady business practices before you get to the stage where you are filing a complaint with the Ministry of Government Services. Before you sign with any health club, check them out. A few minutes of research can save you months of grief.
(And if you’re curious, Extreme Fitness amassed a whopping 66 complaints over the last 36 months. 66!! Riverdale Fitness didn’t have any. ) ~ robis
