Toronto Delivers

The Downtown Yonge experience card programme - As a product, this is a great idea IF business actually know what the stickers on their doors mean or what the marketing material is about. Do businesses even take the time to check what's lying around their front door? I wonder. I went to Avis at Eaton Centre and they had this Downtown Yonge programme so I asked if I get a discount if I use it. The person at the counter said that you get points if you use this card. I went to register online and there is no place online to register. I called in, left a message, and no one responded - this has been 2 weeks. So the idea is great, the card looks inviting, there are pretty Downtown Yonge signage on Yonge Street but why is the programme not working? Because there is no follow through. What a greatly missed opportunity. Next time you see this card, ask the business you got this from what it's all about, and if they don't know, post your comment here or email us. We'll see how many we collect by year's end. My rating? Upgrade Something - that would be customer service, website update, and training~ gloria