Our UK reviewer continues his reviews.... Renaissance Hotel at Heathrow Airport.
The hotel needs some improvements in its overall services. It is not up to Marriott standards and was previously a Ramada, before being a Renaissance before that.
The front desk [staff] is a bit aloof and tries not to work too hard-you ask to buy bus tickets [which is a problem in itself because they should have a shuttle to the airport considering they are an airport hotel] and they tell you they don't have them when they do [it was in plain view in front of them and in front of the customers!]. The vested security guard that stands in front of the door and inspects your baggage if you check it in for a few hours is not friendly at all and just sends a blank stare at you when you check in. [His attitude reflects the overall experience you will have at this hotel] The Wireless Internet access weaves in and out and is not integrated with the business center wireless access codes [You are better off not using it altogether since you will be charged 15 pounds for a service that does not work]. The bar food service is very slow [about 30 minutes slow between drink and food] and you continually have to track a waiter down [otherwise it will be 45 minutes or more!]. The top cabinet of my TV was very dusty as the maid did not dust it [I could write my name and a treatise beneath it]. The bathtub had rust that had to be laquered over which could be ok but this one was very poorly done creating a bad image to the look of the room and the hotel, overall.
What I liked about it? It's proximity to airport. What I didn't like about it? I had to pay for Shutttle Bus to Get to Hotel! ~ cyberworld
Overall rating for this hotel is Not World Class and Upgrade Something.
