Do you know Dr. Miller? He's an ENT specialist and definitely world class. He shakes your hand. Great bedside manner. Knows how to keep the patient feel safe and in good hands. Ask for him from your family doctor if you need an Ear/Nose/Throat specialist. He's at medical clinic on 200 Queen Street West.
His assistant, Jen, on the other hand, definitely NOT World Class. Why? She is bossy. She tells the patient off. She increases the tone of her voice so the rest of the ward knows its her it seems. There is this new assistant, Anita, who obviously new may not know everything or how processes are done at this office. What does Jen say? You have been a secretary before right? You should know how to do this and not ask me everytime what you need to do next! I have work to do, you have work to do! ...then she continues with... Stop that! (as she screams across the hall). I TOLD YOU that we should reschedule all these people. DON"T call xxxx now, I AM WAITING for a confirmation. DON'T YOU REMEMBER this? [Anita was getting rattled by the scraming - I would be too] This does not work in any office environment let alone in a small office where all the patients can hear it along with this blogger. I should have recorded this but I was too shock and intently trying to memorize all of Jen's unacceptable words.
My question is - wasn't Jen present when Anita was hired? So why is she being obnoxious and power-tirpping on her position here?
Let's look at the demographics of this: Jen - younger, of Asian descent. Anita - much older, of Asian descent. Jen - louder, from the accent (or lack thereof) a native born. Anita - softer, clearly an immigrant. Barring lack of respect for the older employee and just looking at it from pure transitional work between employees, Jen has the responsibility to be more respectful of the newbie - whatever her age, gender, ethinicity may be. Just pure clean, consistent, work environment.
So if you happen to be seeing Dr. Miller, watch how Jen works and post your thoughts here. Hopefully she'd change but we'll just have to see.
Nicole at the pharmacy has a bubbly personality. We love her! She's friendly, she's accomodating, she actually will help you with your issues even in the midst of being harrassed by a patient who was writing a cheque for CDN$3.75 and arguing about insurance with her. We thought she handled the client well. So we give her kudos. The pharmacy itself could do a bit of an upgrade. It is quite sterile and the chairs were worn out and had stains in them - we didn't really want to sit down and waited 15 minutes standing up for our prescription to be filled. ~ richard
