We don´t have a car... being the ex-Manhattanites that we are... so we rent cars when we need to go grocery shopping, do stuff that may not be easily accessible by public transportation or when just want to get away from the city (Niagara Casino anyone?)
What´s the first stop before heading to a rental car service? Go to Expedia to check which is cheapest. Then compare using the rental car´s websites. Then book a car. Then get your and enjoy the rest of your trip.... But unfortunately this is not always how the rental car world works. Hertz is one, if not the supposedly best, rental car service in the world. They're sometimes the slightly more expensive ones around but you do get better service. At least that's when we lived in the States. In Toronto at the Bloor & Yonge location, its a different story.
Here's the deal. We are part of the #1 priority club. You should if you are renting cars. Just like having an Aeroplan card, you get points by joining this club towards discounts and such. This also allows you to get in front of the line or have a separate dedicated line to priority club members. The sign in each Hertz counter around the world will indicate this. So we were surprised when we were told that there is no such service at the Bloor and Yonge location when there is a clear sign (with offers to join the club all over the property) right there. "What's up with that?" we asked. Somebody was sick so we don't have people to take care of you. If someone is sick, wouldn't there be a shift in how they manage people especially those who are most loyal? The club members? Wouldn't there be a process in place to find a way to remove the sign if there is indeed a lack of resources for that day? What's interesting is that this same comment was made in two other occassions within a 3 week period. How sick is this person that after three weeks there was no replacement and no process change?
PLUS the person who is supposed to take care of you downstairs (where the picture is taken) is either non-existent or would not even acknowledge that you are there. In fact, he came off as if we were bothering him (you know the look - the frown, the shrugged shoulders, the annoying attitude).
So what's up with this Hertz location's customer service? Have they not gotten a memo that training on customer service was required? Or do they even have training for that matter?
This location is definitely NOT world class service. Boo to this location.
