How confusing is it when a store opens and closes within a period of 3 months only to find out that 2 other stores of the same brand are within a three block radius of this erring store with the 2nd store also erring in their way? Nope, its not Starbucks. It's UPS. What's going on with the UPS company in Canada, specifically in Toronto? A US$10.55B company in 2005 with a rate of $73.23/share and as of today an average of $71.93/share. What is this telling you? No growth? Bored staff ergo bored shareholders? Sitting on their laurels and not changing the way business is supposed to be run?
The store on Yonge and Isabella changed from UPS to Backoffice back to UPS. During this period a store on Bay decides that they don't ship package but receives them (weird, I know) and forwards clients to the Yorkville branch. We know, we've personally experienced being told by the Bay branch to walk another couple of blocks to ship our mail to Ottawa (its not even out of the country!). There's another branch opening in the same area. Are these people confused with their business model? If one is to take the UPS franchise, which we were told is about CDN$200k, wouldn't you take stock in your business model? Really now. If franchisor's hearts are not in the business, then just not do it. Customers suffer in the process and the stores get blogged about. It's not good press and not good corporate management overseeing their franchises (are they even?). A shout out to UPS, maybe its time to do an audit.
