These eggs are fine right? Over easy, great! But what if this is not what you've ordered and given to you over 30 minutes from the time you sat? Would you just take it and don't worry about the cholesterol? We did. Our quick morning getaway from the office to have breakfast turned into an annoyingly long wait time. The reason? They were understaffed. Normally this is ok IF we were told ahead of time that they were and we'd just deal with it. But when you are sat, ignored for more than 30 minutes and then Nino, the manager, comes in to take your order and tell you that you should be happy that he is now here since they were understaffed and other people are waiting longer than you, then there is a problem. Especially when the rude attitude comes from the manager of a chain - Pickel Barrel (312 Yonge Street location). This along with a waitstaff that brought in the food but had to wait another 10 minutes to get utensils!
This is the same location where we had dinner a month ago and the waiter just handed us our food (yup, we had to set it on our table ourselves).
Normally not a problem if this was a deli in New York but this was a sit down place and with just the two of us and two plate orders you'd think the two hands of the waiter could have easily been used to slide the plates to the table. But no, that was too much work for him so he handed it to us (and this is not in a difficult table to reach). AND he did a 360 turn and did not acknowledge us until we had to flag him for the bill.
With two wildly unappealing client experience, we rate this restaurant NOT WORLD CLASS. And there needs to be an upgrade on their customer service training. Starting with the manager down to all employees. The place looks great and the food is ok, even the menus remind us of Cheesecake Factory, but with this bad service, everything else falls secondarily to how they treat clients.
