We just found out that our insurance here covers massage! Hurray! Where to go? Where to go? We asked our friends in Manhattan and they've suggested going to the Hyatt | Stillwater Spa...just the name connotes calmness and enchantment. I'm already relaxing.... then it happens...
We head out to the spa, reservation became a task. I think the front desk person at the Stillwater Store was trying to be helpful but she stumbled a bit. First she said she had no way of checking availability in her system so she left us and walked downstairs to the Spa to ask for help. First mistake! We could have left the store with relaxation goodies and she would have lost hundreds of bucks. The better action would be to apologize that she doesn't have that info and call downstairs instead. The best action would be to first offer us a beverage while we're waiting or tell us to browse through their products, inform us of the problem and then call to get the info.
The ladies at the Spa desk were better equipped with acting with style and grace. The wonderful waterfall created a very calming experience. One can spend a whole day here as they have head-to-toe services, wraps, manis and pedis, jacuzzis, gym, steam rooms and an assortment of massage services. We were in heaven! They gave us the tour, the services, then led us to the changing rooms. Lockers, robes, and slippers are provided. What could be updated? Change the changing room blue gel pad bed into a more relaxing about 3 inch at least and more foamy cushiony bed. Also increase the healthy meal selections as well as availability of meal service. 
The Hyatt restaurant is open late but the spa meal service closes two hours earlier! Does the food come from the same kitchen, I wonder? No one answered my query. Consistency in massage service would be good too. Also, the first masseur asked about our music choices while the second one did not. The second masseur offered a beverage while the first one did not and was out of sight immediately after the session. I know we have our personal lives and sometimes need to leave early but don't do a disappearing act on me without indicating a reason. Not good for customer loyalty especially in such a fickle environment such as luxuries like this.
Return factor? Yes but with clear masseur choices
Swedish massage rate? $139 plus tip plus tax.
Make sure you try the Qi Tea. They're open till 10p. Mondays seem to be slowest so you can relax and enjoy the Manic Monday package. Come early so you can enjoy the facilities. We suggest two hours early so you can go to the gym, enjoy the jacuzzi, get your services and then maybe a light salad.
...peace and tranquility....
